How to Say Anything to Anyone

Outline

How to Say Anything to Anyone (2013) is a practical guide to having honest, direct conversations at work without damaging relationships. Shari Harley explains how to set expectations early, ask for feedback, give constructive criticism, and discuss difficult topics with colleagues, managers, and clients. The book offers simple scripts that help readers build trust and prevent small issues from becoming big problems.

• Honest, direct conversations at work are possible without damaging your relationships with colleagues, managers, or clients.
• Setting expectations early keeps misunderstandings from building up between you and the people you work with.
• Asking for feedback, not just giving it, helps create the safe conversations that build trust.
• Constructive criticism works best when it is clear and specific rather than vague or avoided.
• Simple scripts give you ready words for difficult topics, so small issues do not grow into big problems.

Shari Harley is an American author, speaker, and consultant who founded Candid Culture, a training company that helps organisations build more open and honest workplaces. She has worked with many companies to improve communication, feedback, and relationships at work. How to Say Anything to Anyone is her best-known book.