Mastering Communication at Work

Outline

Mastering Communication at Work (2021) presents practical methods for communicating clearly and persuasively in professional environments. It explains how to organise a message, understand an audience, handle difficult conversations, and use both words and body language to strengthen cooperation and leadership.

• Good workplace communication depends on thoughtful preparation before you speak and careful follow-up afterward.
• Organising your message clearly makes it easier for colleagues and clients to understand and act on it.
• Understanding your audience helps you shape what you say so it actually persuades them.
• Difficult conversations can be handled productively with practical methods rather than avoided.
• Words and body language together strengthen cooperation and show leadership.

Ethan Becker and Jon Wortmann are communication specialists who have trained executives, managers, and professionals in effective speaking and leadership. Becker leads a communication consulting organisation with a long history in speech training, while Wortmann works as an executive coach, speaker, and adviser.