Fix It

Outline

Fix It (2016) explains how individuals and organisations can create a healthier culture of accountability without relying on blame. It presents a practical process for receiving feedback, acknowledging problems, taking ownership, and following through on solutions.

• Persistent problems are best fixed at their source, by changing the systems that shape what people do and the results they get.
• Small, strategic changes to a system can do more than repeated attempts to push people to try harder.
• A healthy culture of accountability does not need blame; it can be built without pointing fingers.
• The book offers a practical process: receive feedback, acknowledge problems, take ownership, and follow through on solutions.
• Individuals and organisations can both use this approach to deal with problems that keep coming back.

Roger Connors and Tom Smith are American leadership consultants, authors, and cofounders of Partners In Leadership. They are known for their work on organisational accountability, workplace culture, and improving business performance.